1. Introduction

LivSmart (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, contact us, or participate in our energy assistance program services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Property address

• Email address

• Phone number

• Program eligibility information (e.g., enrollment in SSI, SSDI, Medi-Cal, CalFresh, WIC)

• Any information you provide in message fields

Automatically Collected Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

• Determine eligibility for energy assistance programs

• Contact you regarding your inquiry or application

• Schedule installations or follow-ups

• Improve our website and services

• Comply with legal or regulatory requirements

• Send SMS or email communications (if consent is provided)

We do not sell your personal information.

4. SMS Communications

If you provide consent to receive SMS notifications:

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• Reply HELP for assistance

We only send messages related to your inquiry, application, or services.

5. Sharing of Information

We may share your information with:

• Program administrators

• Energy assistance program partners

• Installation contractors

• Service providers who help operate our business

All third parties are required to maintain confidentiality and security of your information.

We do not sell or rent your personal information to third-party marketers.

6. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to request access to personal information collected

• The right to request deletion of personal information

• The right to know what categories of data we collect

To exercise these rights, contact us at:
support@livsmart.pro

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill program requirements

• Comply with legal obligations

• Resolve disputes

9. Cookies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze traffic

• Support marketing efforts

You may disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy, contact us at:

LivSmart
811 W. Barkley Ave
Orange, CA 92868
Email: support@livsmart.pro
Phone: +1 (818) 416-8644